Tips Program

To Do List

Tips for Supervisors has been in development for the past five years.

Initially it was created as a reminder and review of the key learning take-aways for over 100 first-line supervisors trained in a multi-year process.
These supervisors participated in twelve half-day workshops, each focused on an issue critical to the success of a first-line supervisor.
The tips were sent to the supervisors completing these workshops and their bosses as a refresher and reminder on key supervisory techniques that would help them meet their responsibilities.
These initial tips have been expanded over the past several years to include other “best practices” that supervisors can use to build competencies and successfully meet the needs of their employer, team members and customers. These expanded tips have been used by the initial organization and two others.

 

Workshop modules:
  • the role of the supervisor;Keep Educating Yourself
  • how to motivate;
  • how to communicate;
  • ways to train and develop line staff;
  • supervisory interaction, leadership and conflict management styles;
  • planning and appraising line staff performance;
  • building a team;
  • customer service;
  • creative thinking and problem-solving;
  • recruiting and selecting staff;
  • transition to leader;
  • developing performance improvement plans.

 

Examples of tips provided in Year 1:

#
DESCRIPTION
SKILL
1
Providing positive feedback
Motivating
3
Organizing your training
Training/Developing
4
Providing quality control of the work
Responsibility
5
Brainstorming solutions
Creative Thinking
10
Keeping the trust of others
Relationships
17
Running  productive meetings
Meeting Management
34
3 step process for saying :no”
Conflict Management
37
Working smarter, not harder
Methods Improvement
41
Create a performance plan for each team member
Managing Performance
43
Hire for the right things in public contact positions
Recruitment/Selection
53
Create a positive culture
Leading

Examples of tips provided in (optional) Year 2:

#
DESCRIPTION
SKILL
58
Delegation-7 step process
Supervisory Technique
62
Know your team members
Team Building
68
Crucial skills for tomorrow’s leaders (Part 1)
Self-development
76
Positive mindset (Success 1)
Problem solving
84
Making training fun  - Part 2
Training/Development
92
Public speaking – Part 5
Public Speaking
98
Managing change – Part 3
Managing Change

 

 

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